Build your ClickHouse support plan
Combine automated monitoring, access to expert engineers, proactive support and hands on engineering hours into a plan that fits your needs.
Combine automated monitoring, access to expert engineers, proactive support and hands on engineering hours into a plan that fits your needs.
Our proactive support service keeps your ClickHouse deployment healthy, fast and cost effective without you needing to build a specialist team. It combines automated monitoring, access to expert engineers, proactive support and hands on engineering, in whatever mix you need.
Automated Monitoring – Our software platform connects to each ClickHouse service and continuously checks instance health, query latency, data quality and security configuration, alerting you proactively when a threshold is breached. Our AI reviewer also examines the deployment regularly against best practice and produces a prioritised list of recommendations.
Engineer Reviews – Direct access to a team of ClickHouse experts for advice on schema design, query performance, upgrades and architecture. On a regular call we go through the findings, answer your team's questions, define the strategy and identify the improvements worth building next.
Support and Escalation – On demand support when something goes wrong. In the event of an incident, an outage or an urgent performance problem, a ClickHouse engineer responds within the SLA you choose and works the issue through to resolution.
Professional Service Hours – A bundle of engineering hours included each month for hands on work such as version upgrades, migrations, new pipelines, performance tuning and developing new capabilities on top of ClickHouse.
Our software platform connects to each ClickHouse service and continuously checks instance health, query latency, merges, replication, data quality and security configuration. When a threshold is breached we alert you proactively, with the context needed to act, rather than waiting for users to notice. Our AI reviewer also examines the deployment regularly against more than 100 best practice checks and produces a prioritised list of recommendations.
Direct access to a team of ClickHouse experts for advice and guidance on schema design, query performance, upgrades and architecture. On a regular call we go through the findings from monitoring and the AI reviews, answer your team's questions, define the strategy for your deployment and identify the features and improvements worth building next.
On demand support when something goes wrong. In the event of an incident, an outage or an urgent performance problem, raise it through the agreed channel and a ClickHouse engineer responds within the SLA you choose, works the issue through to resolution and helps you make sure it does not happen again.
4 hour response during UK business hours
A bundle of engineering hours included each month for hands on work such as version upgrades, migrations, building new pipelines and materialised views, performance tuning and developing new capabilities on top of ClickHouse.
$150/hr, or $135/hr from 20 hours a month.